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Refund and Returns Policy
Refund and Returns Policy
Welcome to the Returns Policy of Voizage. (“we,” “us,” or “our”). This policy outlines the procedures and guidelines for returns and exchanges of products purchased through our website (the “Website”). Our aim is to ensure a smooth and customer-friendly experience while adhering to relevant UK and EU laws and regulations.
Eligibility for Returns and Exchanges: 1.1 To qualify for a return or exchange, the following conditions must be met: a) The product must be directly purchased from our website. b) The product must be in its original, unused condition, with all original packaging and tags intact. c) The request for return/exchange must be initiated within 30 days from the date of delivery.
Initiating a Return or Exchange: 2.1 To start a return or exchange process, follow these steps: a) Reach out to our customer support team at info@voizage.co.uk to request a return or exchange. b) Provide the order number, product details, and reason for the return/exchange. c) Our customer support team will guide you through the process, providing necessary instructions, including any required forms or documentation.
Return and Exchange Process: 3.1 Upon approval of your return or exchange request, you will receive a Return Authorization Number (RAN) and instructions on returning the product. 3.2 Ensure secure packaging to prevent damage during transit. 3.3 Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product. 3.4 Upon receipt of the returned product, our team will inspect it to ensure it meets the eligibility criteria in Section 1. 3.5 If approved, we will process the refund/exchange within 7 business days following the original payment method.
Refund Process: 4.1 Refunds will be issued in the original payment form unless otherwise agreed upon. 4.2 Please note that the refund amount may be subject to deductions for any applicable shipping fees, restocking fees, or return shipping costs. 4.3 Refunds will be processed promptly, but the timing of receipt may vary based on the payment provider and financial institution.
Exceptions and Non-Returnable Items: 5.1 Generally non-returnable items, unless defective, include: a) Perishable goods like food, flowers, or personalized items. b) Intimate or sanitary products such as swimwear, underwear, or beauty products. c) Gift cards or vouchers.
Defective or Damaged Products: 6.1 If you receive a defective or damaged product, contact our customer support team immediately. We may request photographic evidence or other documentation for the resolution process.
Statutory Rights: 7.1 This Policy does not affect your statutory rights as a consumer, which may vary based on applicable UK and EU laws.
Contact Us: 8.1 For questions, concerns, or inquiries regarding our returns and exchanges process, contact our customer support team using the information provided on our website.
Legal Notice: This website, voizage.co.uk, is operated by Voizage. Please carefully review this Returns Policy before initiating a return or exchange. By proceeding with a return or exchange, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Policy.