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Shipping Policy
SHIPPING POLICY
This Shipping Policy (“Policy”) delineates the shipping and delivery procedures of Voizage. (“we,” “us,” or “our”) for orders made through our website (the “Website”). We are committed to ensuring a smooth and effective shipping experience while adhering to applicable UK and EU laws and regulations.
Shipping Regions: 1.1 Presently, we provide shipping services within the United Kingdom (UK) and to specific countries in the European Union (EU). During the checkout process, please consult our shipping options to identify the particular regions we cater to.
Order Processing Time: 2.1 Upon placing your order and successful payment processing, we initiate the order processing. Kindly allow 1-3 business days for order processing, excluding weekends and holidays.
Shipping Methods and Timeframes: 3.1 To meet your requirements, we offer various shipping methods, with the available options visible during the checkout process. Estimated delivery timeframes may vary depending on the chosen shipping method and destination. 3.2 It’s important to note that any provided estimated delivery dates are indicative and may be subject to unforeseen delays, such as customs clearance, extreme weather conditions, or other external factors beyond our control.
Shipping Fees and Taxes: 4.1 Shipping fees, based on the selected shipping method and destination, will be calculated and displayed during the checkout process. 4.2 Additional customs duties, taxes, or fees may apply depending on the regulations of the destination country. These charges, if applicable, are the responsibility of the recipient and are not included in the shipping fees paid at the time of purchase.
| Shipping Method | Shipping Timeframe | Shipping Fee |
|---|---|---|
| Standard Shipping | 3-5 business days | Free |
| Express Shipping | 1-2 business days | £9.99 |
| Next-Day Delivery | Next business day | £14.99 |
| International Shipping* | 5-10 business days | £12.99 |
*International shipping fees may vary based on the destination country and package weight.
Please note that the table above is illustrative, and the actual shipping methods, timeframes, and fees may differ based on specific business requirements and shipping partners.
Tracking and Order Status: 5.1 Upon shipping your order, a shipping confirmation email will be sent, including tracking information if available. You can utilize this information to monitor your shipment’s progress. 5.2 Account holders can log in to check their order status.
Lost or Damaged Shipments: 6.1 In the event of a lost or damaged shipment during transit, please promptly contact our customer support team. We will collaborate with the shipping carrier to investigate and address the issue in accordance with their policies.
Returns and Exchanges: 7.1 For details on returns and exchanges, consult our Returns Policy, outlining procedures and requirements for products purchased through our Website.
Compliance with Laws and Regulations: 8.1 We adhere to all relevant UK and EU laws and regulations concerning shipping, customs, and export control. It is your responsibility to ensure that your ordered products comply with your country’s import regulations, and any incurred customs duties or fees are your responsibility.
Contact Us: 9.1 For questions, concerns, or inquiries about our shipping practices or assistance with an order, please reach out to our customer support team using the contact information provided on our Website.
Before placing an order through our Website, carefully review this Shipping Policy. By doing so, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Policy.